Responsible Gaming

Responsible gambling policy

1. Introduction
2. Prohibition of registration and participation of minors
3. Players and responsible participation in games of chance
4. Player limitation and self-exclusion
5. Player Self-Assessment Test
6. Contact for help in case of excessive participation in games of chance

1. Introduction

SB Global Markets Limited (hereinafter referred to as the “Operator”) endorses responsible gaming and gambling. We want you to enjoy your wagering experience on our site, while remaining aware of the social and financial harms associated with problem gambling.

2. Prohibition of registration and participation of minors

The Operator's policy regarding the prohibition of access to the games of chance for minors is clearly defined and follows the relevant legal provisions. Access to the Operator’s services is strictly forbidden for persons under the age of 18, or any higher age required by laws that apply to specific countries. The Operator’s website displays a sign prohibiting minors from playing.

3. Players and responsible participation in games of chance

Operating responsibly and responsible participation in the games of chance are at the forefront of the Operator’s priorities. Participation in the games of chance should be done exclusively for entertainment. Therefore, in order to identify certain patterns of behavior that can lead to compulsive and excessive gambling, we offer our players the following recommendations and advice:

Play solely for fun, not for profit.
Clearly determine in advance the amount of funds you are willing to set aside for the game.
Use the option to limit the amount you will be playing.
Use the option to self-exclude from the games.
Before you start participating in games of chance, be aware that the odds of losing are higher than the odds of winning.
Never play with money that is intended for your personal and existential needs.
Do not participate in games of chance with borrowed money.
Never play to recover lost money, as investing larger amounts can lead to even greater losses.
Do not allow participation in games of chance to negatively affect your family, social and work life.
Consider the money you lose as the price for your entertainment and all the winnings as a reward.
Do not participate in the games of chance for the wrong reasons (such as to avoid personal problems or under the influence of alcohol/narcotics).
Inform yourself about the signs and consequences of excessive gaming so that you can stop and/or seek help in time.

4. Player limitation and self-exclusion

Setting of Financial Limits

You may set deposit limits from Your Player Account section on the website or by contacting our support team. These limits are available to help you to control your gambling.

In order to limit the amounts of deposits you can make over a certain period of time, you can set a Deposit Limit. This option can be accessed within Your Player Account section.

The financial limits described above can be amended at any time. Any request to make a limit more stringent will take effect immediately. Any request to make a limit less stringent or to remove a limit will only take effect after the expiry of a minimum 24 hour "cooling-off" period (the Operator reserves the right to impose longer period in which the player will not be able to revert the conditions previously placed on their account). Limits apply to the brand on which they are set only.

If you wish to apply a limit through customer support, you may do so by contacting our support.

We reserve the right to pro-actively place financial limits or also to exclude Your Player Account where, for responsible gaming reasons, we deem it appropriate to do so and we may refuse a request from you to remove or reduce such limit.

If you require any further information or assistance regarding our functionality, please contact support.

Account Closure

You may close your account at any time by using your Account settings or by getting in touch with our support team.

Exclusion

Should you need to take a break from gambling with this Website you may do so by contacting support (or where available in the Your Player Account section).

• Definite exclusion (time-out) 24 hours, 7 days, 1 month, 5 months

• Self-exclusion 6 months, 1 year, 2 years, 5 years,

• Indefinite exclusion and

• Custom exclusion

Exclusion means that Your Player Account will be closed for the specified period. No action will be allowed on the account, except to pay out any funds in the account, at your request, subject to appropriate and necessary checks. Unsettled bets shall continue running at the moment when an exclusion is applied and shall be settled as per the usual manner. Exclusions may be for a definite period or indefinite one. A definite period exclusion (time-out) may only be shortened subject to a cool-off of 24 hours (which may be increased, if appropriate to do so, at the sole discretion of the Company), and an indefinite exclusion may only be removed subject to a cool-off of 7 days. The Company reserves the right to refuse to remove a permanent exclusion. Furthermore, you have an option of increasing a period of exclusion, which shall become effective immediately upon us receiving your request.

We will use our best endeavours to ensure that, if you have requested exclusion from our Website, you will not be able to open a new account with us or any other Website operated under the licences of the Company. However, in the event that you succeed in creating a new account by supplying different data to that supplied by you when registering for Your Player Account, or by using any similar means, you agree that we shall not be liable for any losses subsequently incurred by you as a result of using our Services. Should we become aware that you have succeeded in opening a further account with us in this way, we reserve the right to immediately close that account and retain any Winnings and Bonus Funds. In such a scenario, we will (subject to the Terms and Conditions and any legal and regulatory obligations with which we are required to comply) return any Deposit Funds to you (less any Winnings, withdrawals, and any reasonable charges) to the account from which those deposited funds were received.

If you wish to perform a exclusion through customer support, you may do so by contacting support.

5. Reality Check

Reality Check – a periodic alert set up to inform you of the time you have spent since logging in and that allows you to decide if you wish to continue playing. Default interval is set at 60 minutes however you can chose 15 minutes and 30 minutes as well. Reality check cannot be completely removed.

6. Player Self-Assessment Test

Answer the questions below with YES or NO:

Have you ever been absent from work, school, or college to participate in games of chance?
Has gambling made your family life unhappy at any time?
Does your participation in games of chance affect your reputation?
Do you ever feel guilty after playing games of chance?
Have you participated in games of chance to obtain money to pay bills or solve other financial difficulties?
Has participating in games of chance diminished your ambitions or efficiency?
Did you feel after the loss that you had to go back as soon as possible and continue playing to win back the money you lost?
Do you have a strong need to return and win even more after winning?
Do you participate in games of chance until you lose the last money you have?
Have you ever borrowed money to participate in games of chance?
Have you sold anything to finance gambling?
Do you hesitate to use "gambling money" for usual expenses?
Have you neglected yourself or your family because of gambling?
Have you ever participated in games of chance for longer than you planned?
Have you ever participated in games of chance to escape worries, boredom, or trouble?
Have you tried or planned any illegal activity to fund your participation in games of chance?
Do you have trouble sleeping due to participating in games of chance?
Do you have a need to participate in games of chance due to quarrel, disappointment or frustration?
Have you ever had the need to celebrate something with a few hours of gambling?
Have you ever considered suicide because of for your participation in games of chance?

If you answered YES to any of these questions then you need to proceed with increased caution when participating in games of chance and/or might need possible assistance from the competent institutions that provide professional help to people with gambling addiction issues.

7. Contact for help in case of excessive participation in games of chance

Filtering Systems - Filtering solutions allow you (or others such as parents or other carers) to regulate access to the internet or certain websites, based on chosen criteria. These filtering solutions can use filters to prevent children and other vulnerable people from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the Legal Age to register or gamble with our site, or who have requested self-exclusion from gambling sites, or who may otherwise be vulnerable to problem gambling, please consider using such filtering solutions. Examples include:

We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations: